HOW CAN I CHANGE MY SHIPPING ADDRESS ?
By default, the last used shipping address will be saved into your Shugar Dukan account. When you are checking out your order, the default shipping address will be displayed and you have the option to edit it if you need to.
HOW DO I ACTIVATE MY ACCOUNT ?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at firstname.lastname@example.org
HOW CAN I TRACK MY ORDERS & PAYMENT ?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given you.
WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?
The flat-rate handling free they are fully paid for and there are no additional charges to deliver. Handling fee covers the delivery, material, labour and logistics cost to support the sampling service. You can redeem up to 4 different samples in each checkout and it is likely that you will find samples bundle with larger supply (up to 1-week supply) on Samplestore.com.
What if I forgot my password?
If you are a registered user on the Shugar Dukan web site and forgot your password, please click Forgot Password? located on the login page.
When will my items be shipped?
Most in stock items ship within 24 hours after the request is received. After placing your request, you will receive an acknowledgement by email with the details of your request ship date and expected delivery. Please note the warehouse location for the product requested.
How do I view what’s in my shopping cart?
To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove”.
How do I remove items from my cart?
First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click "Update cart" in the lower-right corner to have your changes reflected.